Local business operations platform
Citanzo (citanzo.com)
Project overview
Citanzo is a booking and operations product for salons, spas, clinics, and local service businesses in India. Owners get one shareable link, WhatsApp reminders, and a single dashboard for appointments, walk-ins, and daily revenue.
Challenge
Most businesses still coordinate bookings on WhatsApp and phone. Messages get lost, after-hours enquiries go unanswered, no-shows hurt revenue, and walk-ins pile up at reception without a clear queue. Owners needed a self-service path for customers and one place to run the day—not another calendar disconnected from how they work.
Solution
We helped shape and build a product around three jobs: customers book via a public business link, owners get proactive WhatsApp reminders before each slot, and staff run today’s bookings, live queue, services, and revenue from a dashboard that works on mobile. Onboarding stays service-first—add services and hours, publish the link, reminders run without manual chasing.
Key features
- Public booking pages per business
- WhatsApp reminder workflows
- Walk-in queue and live status
- Owner dashboard for bookings and revenue
- PWA-ready experience for on-the-floor staff
- Service and hours configuration without heavy setup
Technology stack
- Next.js App Router
- TypeScript
- React
- Tailwind CSS
- PWA
- AWS Amplify
Engineering highlights
- SSR marketing with fast public booking routes
- Standalone PWA shell for dashboard use
- Reminder and notification workflows
- Multi-business public URL structure
- Production deploy pipeline on AWS Amplify
Outcome
- Clear self-service booking instead of all-day WhatsApp coordination
- After-hours enquiries captured without extra staff time
- Walk-ins managed on a digital queue instead of paper tokens
- Scalable foundation as more locations and services are added




